The definition of Consumer right is the right to have information about the quality, potency, quantity, purity, price, and standard of goods or services, as it may be the case, but the consumer is to be protected against any unfair practices of the trade. It is very essential for the consumers to know these rights.
Right to be Heard or Right to Representation:
According to this right the consumer has the right to represent him or to be heard or right to advocate his interest. In case a consumer has been exploited or has any complaint against the product or service then he has the right to be heard and be assured that his/her interest would receive due consideration.
This right includes the right to representation in the government and in other policy-making bodies. Under this right, the companies must have complaint cells to attend to the complaints of customers.
Also Read: CITIZENS AWAKE