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18 February, 2019

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Aviva India introduces ALISHA, a Conversational Computing Solution powered by AI and Machine Learning

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ALISHA is a Natural Language Processor enabled Chatbot, that ensures customer delight

Chennai, June 26: Aviva Life Insurance, one of India’s leading private insurance companies, announced
the launch of ALISHA, a Conversational Computing Solution (Chatbot), in collaboration with Findability
Sciences, a cognitive and AI solutions company, headquartered in Boston, USA. ALISHA is powered by
IBM Watson’s Conversation API and fulfils Aviva’s objective of providing meaningful insurance guidance
anytime, anywhere. ALISHA serves as a guide to help customers choose suitable life insurance plans and

The Chatbot, ALISHA – Aviva Life Insurance Self Help Assistant, is amongst India’s first few NLP (Natural
Language Processor) powered Conversational Computing Solutions. It is able to interpret customers’
questions and direct the flow of the conversation to guide and assist customers, much like the way
people interact and respond in natural language with human like interactions. ALISHA allows existing
and prospective customers of Aviva Life Insurance to have easy access to information about various
insurance policies 24/7 and round the clock instant response to their queries.

As a leading Fintech, Aviva Life Insurance understands the power of technology and the introduction of
ALISHA is a step ahead in simplifying things and taking customer experience to another level. ALISHA is
now live on the and Aviva India’s official Facebook page.

Commenting on the launch, Ms. Anjali Malhotra, Chief Customer, Marketing & Digital Officer, Aviva
Life Insurance said, “At Aviva, we harness the power of Digital to make our customer experience not just
differentiated but also deeply fulfilling. ALISHA is Aviva’s answer to the needs of today’s customers who
desire to get in touch with us at anytime, anywhere. Our one of a kind Chatbot serves as an impartial
advisor who helps customers make the best decision for themselves and their loved ones.”

“It was an honor to work with Aviva’s visionary team to make ALISHA a reality. With our revolutionary
architecture of Findability Platform®, cognitive and AI applications like ALISHA are now easy to
conceptualize and implement. ALISHA is a first of its kind solution for the insurance industry and will
certainly offer a unique experience to Aviva’s customers,” said AnandMahurkar, Founder and Chairman
of Findability Sciences.

Findability Sciences is a Japan’s SoftBank Corp’s portfolio company. It has also formed a joint venture
with SoftBank in Japan. SoftBank Telecom India along with Findability Sciences consulted Aviva on this

Speaking on the launch of ALISHA, Mr. Daichi Nozaki, Managing Director of SoftBank Telecom India
said “I am delighted with this new partnership between Findability Sciences and Aviva Life insurance In
India. ALISHA uses cutting edge technology which will hail the era of Artificial Intelligence in the
insurance industry in India. Findability Sciences’ partnership with Aviva Life Insurance will usher in a new
wave in customer service by helping customers improve their decision-making capabilities.”

ALISHA answers queries related to Aviva products and propositions and assists customers in deciding the
best suited plan for them by giving them relevant information in the form of FAQs, blogs, product
brochures and more. It then generates instant premium quotes and mails them to the customer. This
innovative tool thus offers a human-like experience and enhances the ability to serve customers around
the clock efficiently.

About Aviva Life Insurance:

Aviva Life Insurance Company India Limited is a joint venture between Dabur Invest Corp and Aviva International Holdings Limited, a UK based insurance group, whose association with India goes back to 1834. By choosing Aviva Life Insurance, you benefit from the management experience of one of the world’s oldest insurance groups, with a history dating back to 1696. Today, Aviva Group has 33 million customers in 16 countries (as on 1 st October 2017).

About Findability Sciences:

Findability Sciences applies the power of big data, cognitive computing, and artificial intelligence in its core product: the Findability Platform®. The Findability Platform makes use of proprietary technologies to unify and add context to data and can incorporate predictive capabilities to deliver cutting edge solutions across industries.

Global businesses deploy the Findability Platform to:

● Unify structured, unstructured, internal and external data, maximizing the value of data assets
● To use its Conversational Computing capabilities to provide human like interactions
● Generate predictions such as commodity prices, bank fraud risk, and jet engine maintenance needs more accurately than ever before possible via its & prediction engine.

A Softbank portfolio company, Findability Sciences is also an investor in both a joint venture with Softbank and in a privately held predictive modelling technology company. Findability Sciences partners with leading technology providers and is part of the IBM Partner Ecosystem. To learn more, please

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